Many of you have noticed registration for the Grand Circle Trail series has been unavailable over the past few days. We're pleased to announce that registrations are back up, but through RunSignUp instead of UltraSignup. We apologize for any inconvenience or disappointment this move might cause. We did not expect or intend for this to happen, especially in the middle of the registration period. Let us explain:
Last week, we sent out a survey to our past runners asking for their feedback on the registration process for the Grand Circle Trail Series. As a company, we have considered switching registration platforms because it would make things easier for our customer service team and allow us to implement better refund/deferment policies, but not for at least another year, if at all. What is important to our runners is top priority to us, which is why we were looking for your feedback.
On the night of January 15 all of our events were removed from UltraSignup without notice to any of us. We have done all we can since then to try and get them back up and hosted on UltraSignup, but without success. Us asking for feedback from runners was met with some resistance from Ultrasignup. We have tried to identify what exactly it was that justified the hostile treatment but have so far been unable to do so. We know you are missing out on registration the longer our races are down, so we had to make the decision to switch over to the new system in RunSignUp.
So I can't register for these races now with my UltraSignup account? Unfortunately, no. We know this is a big inconvenience to many of you. The good news is, it only takes a minute to create a RunSignUp account which will then allow you to register for any of our races quickly and easily.
And I can't see my results on UltraSignup? No, however we are hoping that we can work more with UltraSignup to at least include our events within their results and listings. We hope this helps, even if we can't host our registrations there.
What if I already registered for one of the races through UltraSignup? Do I have to sign up again? No. You're still registered for the race. We just have to import all current runners' info into the new system. Once your information has been imported you will receive an email that you are registered for the event. Let us know if you don't receive an email in the next few days.
If you have questions or concerns, please don't hesitate to contact us at email@example.com. Again, we apologize for any inconvenience this might cause you. We would not have chosen this move had it been within our control.